WHAT TO DO IF YOU HAVE A COMPLAINT
In the first instance we ask you to address your complaint to the practitioner you received the treatment from and give them a chance to rectify the situation.
If you copy us into this correspondence we will inform the practitioner that we have received your complaint and ask them to respond to you, in writing, within 14 days.
We will contact you at the end of this period to see if the matter has been resolved to your satisfaction.
If the matter is not resolved to your satisfaction and you wish to make a formal complaint please use the form on this page.